Indicating language skills makes daily life and communication easier

The best-practice initiative by Löwen Apotheke Hannover demonstrates how name tags indicating spoken languages can significantly simplify daily operations and communication with customers.

Diversity thrives where openness, trust, and flexibility come together

Gebetsraum bei der Löwen Apotheke Hannover — Prayer room at Löwen Apotheke Hannover

Löwen Apotheke in Hanover exemplifies exactly this: With a well-thought-out, practical diversity concept and an inclusive management style, it specifically promotes equal opportunity, cultural openness, and family-friendliness in daily work life.

A central element is the targeted integration of international professionals. With the help of the “Pharmacists/PTA under Supervision” program, the pharmacy supports new employees as they enter the German healthcare system and actively assists them in having their qualifications recognized. The success is evident not only in the diversity of the team—employees from many countries speak 17 different languages—but also in everyday life: name tags indicating language skills facilitate communication with customers and specifically break down barriers.

Inclusion starts with participation

Management prioritizes flat hierarchies, direct communication, and continuous participation. Regular team meetings and workshops create space for exchange and ideas. This has led to, among other things, flexible work hours, remote work options, a prayer room, and support services for family or cultural concerns.

Diversity as a response to the shortage of skilled workers

Löwen Apotheke demonstrates how a genuine approach to diversity not only strengthens teamwork but also offers a solution to industry-wide challenges such as the shortage of skilled workers. An inspiring example that shows how inclusion can be achieved concretely and effectively in everyday work life.